12 Ways To Fix Amazon Prime Video Is Not Working

Do you have an Amazon Prime account? Are you having difficulty streaming videos? If so, don’t worry. You’re not the only one. Many people have been reporting this problem. But don’t despair. There are ways to fix it. Which I completely discussed in this article.

But before that let us know what are the reasons which are causing this issue;

Why My Amazon Prime Video Is Not Working?

Here are a few reasons of your amazon prime video not working properly;

1. Problems in Internet Connection

If the internet connection in your device is not working properly, then there is a high chance that you will have a problem accessing the Amazon Prime Video content.

2. Problems in Device Configuration

If the configuration of your device is causing this issue, then it’s worth checking whether everything is just fine with your configuration settings. Sometimes due to some glitch, the amazon prime video service will stop working and when you check for settings then most probably it may be set to off status which leads to this amazon prime video not working on Chromecast or any other device problem.

3) Incorrect Login Credentials

This is one of the most common problems that people face while accessing their Amazon Prime account. If you have forgotten your login credentials or you have entered incorrect details, then you will not be able to stream videos on Amazon Prime.

4) Firewall and Security Software Issues

If your firewall or security software is not allowing you to access the Amazon Prime Video content, then you can face this kind of problem.

5) Problems with Streaming Quality

If you are not getting good streaming quality, then it is possible that the problem is with your internet service.

6) Problems with Device Compatibility

Not all devices are compatible with the Amazon Prime Video service. So, if you are using an unsupported device, then you may experience this kind of problem.

7) Region-Based Restrictions

Some content on Amazon Prime Video is restricted to certain regions only. If you are not located in the right region, then you will not be able to watch those videos.

8) Server Issues

From time to time, Amazon experiences some server issues which prevent people from accessing the Amazon Prime Video content.

9) bandwidth caps by ISP

ISP’s are now implementing bandwidth caps on many of their plans. If you have exceeded the allotted bandwidth for your plan, then you will not be able to watch videos or other content on Amazon Prime Video.

10) Compatibility Issues with Browser

Some browsers are not compatible with the Amazon Prime Video service so if you are using an unsupported browser, then there is a possibility that you might have this problem.

11) Currency Issue While Purchasing Content

Some people reported that they were unable to access the purchased content because they were charged in USD and not their local currency like INR (Indian Rupee). It is always better to check the payment method before purchasing any kind of content from Amazon.

So they were some of the common reasons that cause amazon prime video not to work. But don’t worry, I have 12 solutions for you;

12 Ways To Fix Amazon Prime Video Not Working Issue

Here are the 12 ways to fix Amazon Prime Video not working issue;

1) Check The Internet Connection

The very first thing you need to do is check your internet connection and make sure that it is stable. If there are any problems with your internet connection, then try to fix them and see if it helps.

2) Configure Device Settings Properly

If the device settings are not correct, then it might be causing the Amazon Prime Video not working problem. So, make sure that everything is set up correctly and try again.

3) Enter Correct Login Credentials

If you have forgotten your login credentials or you have entered incorrect details, then you will not be able to stream videos on Amazon Prime. So, make sure that you have the correct login details and try again.

4) Check Firewall and Security Software Settings

Some security software and firewalls may prevent you from accessing the Amazon Prime Video content. So, make sure that you have allowed Amazon Prime Video in your security software and firewall settings and try again.

5) Change Streaming Quality

If you are not getting good streaming quality, then it is possible that the problem is with your internet service. Try changing the streaming quality in the settings and see if it helps.

6) Check Device Compatibility

Not all devices are compatible with the Amazon Prime Video service. So, if you are using an unsupported device, then you may experience this kind of problem.

7) Contact Amazon Customer Support

If you are located in a region where some content is restricted and you are not able to watch those videos, then you can contact Amazon customer support and they will help you out.

8) Wait for Server Issues to Get Resolved

From time to time, Amazon experiences some server issues which prevent people from accessing the Amazon Prime Video content. So, you can wait for the server issues to get resolved and then try again.

9) Upgrade Your Internet Plan

If you have exceeded the allotted bandwidth for your plan, then you will not be able to watch videos or other content on Amazon Prime Video. So, you can upgrade your internet plan and try again.

10) Use a Different Browser

Some browsers are not compatible with the Amazon Prime Video service so if you are using an unsupported browser, then there is a possibility that you might have this problem.

11) Check the Payment Method

Some people reported that they were unable to access the purchased content because they were charged in USD and not their local currency like INR (Indian Rupee). It is always better to check the payment method before purchasing any kind of content from Amazon.

12) Contact Amazon Customer Support Again

If you have tried all of these solutions and you are still experiencing the Amazon Prime Video not working problem, then you can contact Amazon customer support again and they will help you out.

Frequently Asked Questions (FAQs)

Q. What should I do if the video does not load?

A. This can occur when there is a problem with your internet connection or an error in the device itself. You need to check the device settings and make sure that everything is set up correctly.

Q. The video player provides me with no option but to retry for playback?

A. This means that you have exceeded your bandwidth limit for your plan so you will not be able to watch videos or other content on Amazon Prime Video unless you upgrade your internet plan.

Q. I get a message that the video is not available in my region?

A. This happens when some content is restricted and is not available in certain regions. You can contact Amazon customer support and they will help you out.

Q. Why is the quality of the video poor?

A. The quality of the video may be poor because of your internet connection speed or some other problem with your device settings. Try changing the streaming quality in the settings and see if it helps.

Q. I have forgotten my login credentials?

A. If you have forgotten your login credentials, then you can retrieve them by following the instructions provided on the website. If you are still unable to log, then you can contact Amazon customer support.

Q. I see a spinning wheel and the video will not play?

A. This problem can occur when your internet connection is slow or when there are some errors with the device itself. You need to check the device settings and make sure that everything is set up correctly.

Q. What should I do if I am experiencing problems with playback?

A. If you are experiencing problems with playback, then it is recommended that you try the suggested solutions first. If all of these fail, then you can contact Amazon customer support.

Q. What should I do if the video is not available in my country?

A. You need to check your payment method to see whether you are being charged in USD or your local currency like INR (Indian Rupee). It is also possible that some content might be restricted in certain regions so you need to contact Amazon customer support. If it’s still not working for you, change your internet plan and try again!

Conclusion:

There are many reasons why Amazon Prime Video might not be working for you. However, most of these problems can be fixed by following the suggested solutions. If all of these solutions fail, then you can contact Amazon customer support and they will help you out. Thank you for reading!

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