How to Fix It When Prime Video Won’t Open on Roku

Do you have a Roku device and you’re having trouble getting the Prime Video app to open? You’re not alone, at least according to recent reports about this issue.

Usually, the Prime Video app will open on a Roku device without any problems, but there have been reports of some people being unable to get it to open on their devices. This is especially frustrating for people who rely on the Roku’s interface and don’t want to buy another streaming player just because they can’t get one particular app to work.

In this article, I’ll go over how to fix it when Prime Video won’t open for you on your Roku device.

Fix When Prime Video Won’t Open on Roku

Here are some possible solutions to get it working for you, though.

1. Reboot your Roku device

If you’ve recently started having issues getting Prime Video to open on your Roku device, the first thing you should do is reboot your streaming player or stick. To do this, simply hold down the blue button on the remote for five seconds.

You should then power cycle your Roku device. You can do this by plugging in the Roku after it turns off and unplugging it while it’s off, and leaving it unplugged until the light on the front of the box flashes continuously. Once your Roku is done cycling, try opening Prime Video again to see if that fixed the problem.

2. Restart your network

If you’ve tried all the above steps and Prime Video still won’t open, you might have an issue with your local network. Try restarting both your streaming player or stick as well as your network equipment to see if that helps.

This means turning off the modem or router for at least five minutes before turning it back on. You should then power cycle your Roku device, as described above in step one.

3. Check to make sure you have a strong internet connection

Both your streaming player and network equipment should be able to handle a high-definition stream without any problems, according to Roku’s specifications. If you aren’t getting a high enough speed from the internet service you’re paying for, it might be the source of your problem.

You are still able to stream high-definition video if your internet speed isn’t fast enough to handle it, but you’ll have to change the quality settings on Prime Video to do so. To check this on Roku devices, go into the Prime Video channel and look in the upper right corner of the screen.

If you see a small “HD” inside a circle next to the streaming quality option, it means that’s what is currently selected. But if you don’t see an HD there, try switching between SD and HD until you find one that works with your internet connection.

4. Clear out your temporary data or reinstall Prime Video

If all else fails, you can try to clear out any old data from your Prime Video app by going into the settings menu of your Roku device. You should then scroll down and select “System,” followed by clicking on “Advanced System Settings” in the box that appears next to it.

You’ll have to choose “Prime Video” from a list of options here, and then click on the button that says “Clear Local Cache.” The process might take a few minutes, but it will erase any old data stored in your system memory.

If reinstalling doesn’t work, consider uninstalling and reinstalling Prime Video instead by following these steps:

1. Select Settings from the Home screen or main menu.

2. Select Apps.

3. Select Prime Video and choose Uninstall.

4. Click Yes to confirm the uninstallation of the app.

5. Wait for the uninstall process to complete, which might take a few minutes depending on your connection speed and Roku device model. You will not be able to use your Roku during this time.

6. Go back into the Apps menu and select My Channels or Channel Store from the list options under “Apps.”

7. Scroll through until you find Prime Video again, then reinstall it by clicking on it with your remote control and following any prompts that appear on-screen once installation has finished.

8. Try opening Prime Video again after you’ve completed these steps, but keep in mind that it might still not work. If this is the case, you can try uninstalling and reinstalling your streaming player or stick as well to see if that has any effect on Prime Video’s performance.

4. Contact Roku’s support team

After you have tried all the above solutions, if none of them have worked for you then it might be time to contact Roku’s support team. They can help diagnose your specific issue based on the information you provide them and help you get Prime Video up and running again so that you don’t miss out on any of its new original shows.

To reach a customer service representative via phone or live chat, visit You can also send an email or fill in an online feedback form through that link as well.

Also Read: 12 Ways To Fix Amazon Prime Video Is Not Working

What are some alternatives to Amazon Prime Video?

Netflix: The best alternative out there in my opinion is Netflix which hosts original shows including; Jessica Jones, Daredevil, House of Cards, Orange Is The New Black, Stranger Things, etc. all available in HD quality without having to pay an additional fee. Mobile offers are also available making it great for travel and watching offline when you have no connection.

Hulu: Another popular streaming service is Hulu which includes some of the best TV shows like; Seinfeld, Fargo, Buffy The Vampire Slayer, Empire, South Park, etc. in HD too but does charge an additional monthly fee on top of your Internet payment for its services.

Vudu: If you’re looking to purchase movies instead then Vudu is a good alternative that has new releases at reasonable prices - Although there’s no free content included on Vudu it’s still than buying DVDs or Bluray.

How do I fix Amazon Prime Videos streaming quality?

Solution:  This problem is usually brought about by having an internet speed too slow for HD streaming services such as Prime Video’s HD option so check to make sure you have a strong connection, change the setting within the app itself or uninstalling and re-downloading the app itself.

How do I fix Amazon Prime Video not playing on Chromecast?

Solution:  This is usually caused by an issue with your internet connection but restarting the Chromecast will also help if this is the case. You can also contact Amazon’s support team for more information about streaming issues on their device, or uninstall and reinstall your device’s apps to see if that fixes any problems.


Hope the above solutions help you fix Prime Video not opening on your Roku, as well as other common issues such as its streaming quality and troubleshooting. If you have any questions or comments feel free to leave them below!

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