Recently, a lot of android users have been getting the ‘Android.Process.Media has stopped’ error message when they try to play any media files on their phone or tablet.
If you’ve tried everything and your Android device is still not able to play media files, then follow these steps below to get it working again!
This blog post will provide an easy step by step guide for fixing this issue so that you can listen to music/watch videos on your android phone or tablet again without having the dreaded error message pop up every time you open a video app.
First let’s see what actually causes this error to occur.
Table Of Content
What Causes This Error?
There are many causes this error could be coming from. It is usually an app problem but there are also other causes for this error to pop up.
Sometimes the media database gets corrupt which requires you to delete it and re-create it again. Also, if your phone or tablet has run out of space, apps may not load properly leading to the ‘android.process.media has stopped’ error message too.
Fix Android.Process.Media Has Stopped Error
Following are some of the methods to solve this error; try these out if you are still getting the ‘Android.Process.Media has stopped’ error message on your android phone or tablet.
Method 1. Clear Cache
Clearing the cache of an app is a very good solution to fix this error. Here’s how you can do it:
Go to Settings > Apps/Application manager and find any app that has stopped working. Click on the app and select ‘clear cache’ from the menu.
If your android phone or tablet has a lot of space, then clearing its data may also help to solve the problem.
Clear its data too by selecting ‘Clear data’. Now go back to the home screen and open the app again from recent list.
It should work fine now!
Method 2. Re-create Media Database
Re-creating a media database usually fixes problems related to playing music or video files on your android device so follow these steps:
Go to Settings > Apps.
Find the ‘Media Storage’ app and then clear its data and cache as mentioned above. You can also uninstall Media Storage if you like but it’s not necessary.
Now go back to Settings > Storage, now select ‘Clear Cache’.
This will reset your media database; open any video or music apps on your android device and see if you don’t get the error message anymore!
Method 3: Fill Up Space On Your Device
If your phone or tablet has run out of space, this could be causing problems with playing videos/music so you need to try clearing some space too:
Go to Settings > Applications Manager and find any apps that have stopped working, click on them and select ‘Uninstall’ from the menu.
If you can uninstall an app, do it and see if your video/music apps work again.
If they don’t, repeat this process until you find out which app is causing the ‘android.process.media has stopped’ error message to appear on your android phone or tablet and then delete that particular app in order to fix this issue!
Method 4: Factory Reset
Factory reset is a solution for almost all kinds of software problems with your android phone or tablet.
Before you factory reset make sure you have backed up your phone’s contents as this will delete everything from your device and it will be as if you just bought a new android phone/tablet.
Here is how to factory reset your android smartphone or tablet: Go to Settings > Backup & Reset and hit ‘Factory Data Reset’.
Make sure that the checkbox next to ‘Format USB Storage’ is ticked before going ahead with factory reset.
Once done, tap on ‘Reset Device’ at the bottom of the screen and then select ‘Erase Everything’ to perform factory data reset.
To select “delete all apps”, hit the “Apps” tab at the bottom of your screen.
Method 5: Hard Reset, Reboot
If your phone or tablet is still not working properly after trying all these methods do a hard reset and reboot it.
Hard reset will refresh your android device by turning it off completely and then turning it back on again while performing a factory data reset in the process. Go to Settings > Backup & Reset and hit ‘Factory Data Reset’.
Make sure that ‘Format USB Storage’ is ticked before going ahead with wiping out everything from the internal storage of your phone/tablet.
Once done, tap on ‘Reset Device’ at the bottom of the screen and then select ‘Erase Everything’ to perform factory data reset. To select “Erase all apps”, hit the “Apps” tab at the bottom of your screen.
Now reboot it!
Method 6: Perform A Clean Boot Of Your Android Phone/tablet
If you’re still getting this error on your android device, try performing a clean boot by following these steps:
Backup/remove non-critical files from internal memory.
Reboot into Windows Safe Mode (remember to remove the sd card if you have one) To do that, hold down the power button until you see the word ‘power’ at the top left corner of the screen, then release.
Keep holding down the volume up key and keep pressing the power key simultaneously for about 10 seconds till the Windows icon appears on the screen.
If there is no option for safe mode disconnect the battery for 10 seconds, reconnect and try again.
Once you are in Windows Safe Mode, remove sd card, the clean boot will erase all your data on the sd card too!
Go to menu>settings>application manager>all>click on media storage app>uninstall it.
Now go to settings > security > Device administrators and deselect Media Storage.
Restart your device after this step.
When you start your phone again, remove the sd card and insert it again. Media Storage should not be there on this screen.
If you see an app named ‘Media Storage’ even after performing a clean boot, do a hard reset and then install Cyanogen. Clean Boot will help to root your device automatically.
This method is useful if your android phone or tablet gets into a boot loop due to some reason!
Hope that’s helpful. Please do share!
If you’re still having trouble fixing this issue with your Android device, feel free to contact us by posting a comment below. We’ll get back to you as soon as possible. Cheers!