How to Fix Can’t Send a Message: Sprint Error 104 [Step By Step]

Do you use Sprint? If so, have you ever tried to send a text message, only for it to fail miserably? The error “Can’t send a message with Sprint, Error 104. Not sent. Tap to try again“, is one that users of this company frequently come across. It can be frustrating, and we are here today to give you a few tips on how to fix it.

But before that let us know its causes:

What Causes Sprint Error 104 on your Smartphone?

Cache/Data: The ever-popular cache, can be one of the main culprits behind this error. If your data and/or cache is corrupted, it will make it difficult to send text messages.

However, this is not the only cause for this error:

  • SMS: Outdated software can also be a major factor in causing this dilemma. Newer versions of phones and/or their firmware update may help you fix Sprint Error 104 on your phone!
  • Glitched Contact: If there is a glitch in your contact list, or if your contacts are constantly updating, Sprint Error 104 may also be the result.
  • WiFi Issues: If you are having issues with WiFi on your phone when sending texts, it can cause this error to occur.

Reportedly, the most common causes of Sprint Error 104(or any other SMS-related error) on Android phones are Airtel’s VoLTE network and Signal/Network strength not being strong enough to send messages.

So even if you have signal/network strength, if Airtel users try sending messages during calls or while connected to volte network then they will get this error sometimes even though their signal/connection might be fine.

How to Fix Can’t Send a Message Sprint Error 104

Following are some solutions that might work for you

Solution 1: Update your OS on your phone

The first thing you should do is update the OS on your smart device. There might be an update that will help you fix Sprint Error 104 on your phone, and updates are usually released to solve bugs like this one!

To do this:

  1. Go to your App Drawer and tap on Settings
  2. Then, go to About Phone/Device> Software Update> Check for Updates
  3. If an update is available for download, tap on Download and Install. This will release the Sprint Error 104 bug in your phone!

Solution 2: Delete your cache data on your device

If your phone is running slow, or the Sprint Error 104 bug does not disappear after you update your OS, delete your cache data!

Cache data helps determine how fast apps are launched on your phone. If there is too much cache data being used by too many apps, it can cause the Sprint Error 104 bug to occur in your device.

To delete Cache Data:

  1. Go to Settings> Storage> click on Cached Data to clear it out
  2. After clearing out the Cached Data, restart your device and try sending messages again! This fix has been proven by several users to resolve this issue for them, so give it a shot before moving onto another solution!

Solution 3: Resetting Network Settings on your device

If all else fails, you might want to consider resetting Network Settings on your phone. This is an advanced fix that should only be tried once all other fixes have been exhausted!

To do this:

  1. Go to App Drawer>Settings> More>Reset>Reset Network Settings–> OK
  2. You will be prompted with a warning–read it carefully and tap on Reset Settings if you would like to proceed.
  3. After the settings are reset, make sure data connections are turned on for your phone, restart it, and try sending messages again! This solution has worked for some users who have had Sprint Error 104 issues in the past. Three simple steps can help you resolve this issue for good!

Solution 4: Adding Prefix/Country Code

Sprint Error 104 can also be caused by adding a country code/prefix to your number–adding this, with some users claiming this has solved the issue.

To do this:

  1. Click on your phone’s recent call list and click the “+” sign next to “Prefix”. Once you have done so, tap on “Country Code” where it says “Preferred Country”
  2. Next, type in your current location’s country code here
  3. Then select your current location from the drop-down menu that appears afterward–this will stop Sprint Error 104 from occurring on your smartphone! Solution 5: Calling before texting
    This is an interesting fix that might actually solve the Sprint Error 104 bug for you.

According to one user, calling before sending messages has prevented this issue from occurring on her phone! And if she does get the SMS error, simply calling the recipient of your message will send it over successfully.

To do this:

  1. Tap on Phone in your App Drawer
  2. Hit the dialer icon at the bottom right corner of your screen and type in a number or select contact to call them
  3. Once they pick up, tap on Send Message next to their name–this will allow you to send texts normally even when receiving Sprint Error 104 pop-ups! Has anyone tried this solution already? Some users have found that this has resolved their Sprint Error 104 issues, so give it a shot before trying anything else!

Solution 6: Use a third-party messaging app

Another solution is to use a third-party messaging app. There are tons of free apps on the Google Play Store that allow you to do many things, including sending messages!

To try this:

  1. Click on your phone’s App Drawer and go over to the Play Store
  2. Search for a messaging app like WhatsApp or Kik Messenger–these have been proven effective by several users who claim they have started using these apps as a workaround for Sprint Error 104 issues in their devices! Give it a shot if all else fails!

Frequently Asked Questions (FAQs)

I have this problem with Facebook Messenger, but not texting. Why is that?

Facebook Messenger may be using data to run in the background, if it is then you must go into your phone settings and turn off background data for the messenger app.

I still cannot send texts after doing all of these solutions! What else can I do?

Try removing your Google account from your device and adding it back on–issues with Google accounts are known to cause Sprint Error 104 errors as well!

Are there any other messaging apps or fixes I should know about?

If none of these solutions work for you, try downloading another instant messaging app like Facebook Messenger or Kik Messenger–they’re both free on the Google Play Store and have been known to work as a fix for some Sprint Error 104 users!

I still cannot send texts or receive them on my phone–are you sure that your solutions will work?

Unfortunately, if none of these methods work, then you must contact your carrier directly for further assistance with this issue.


Sprint Error 104 is an issue that has caused problems for many users for several years. Fortunately, there are numerous ways you can attempt to resolve this problem on your own!

Taking these steps should help you fix Sprint Error 104 without having to contact customer service–great news for anyone who dislikes waiting hours on the phone with carriers!

However, if none of these solutions work out for you, then feel free to use one of our other articles or contact us through Facebook or Twitter so that we can provide other methods that should work just as well. Good Luck and take care!

What do you think about this article? Please leave your comments below. Do you know of any other solutions not listed

Leave a Comment